Novotel Cairns Oasis Resort

Very good location near waterfront, restaurants and shopping. Staff friendly.

Air con did not work but quickly fixed. Ants in room but told this was normal in the tropics. Sprayed room, helped a bit.

The beds were really comfortable, great room, value for money, good service, excellent location. Best hotel I have ever stayed in. and the pool cool as man.

The service desk staff could have smiled more and been friendlier and more welcoming.

My wife and I were particularly impressed with the breakfast selection as she is a Type 2 Diabetic and found it very easy to put a Low gi breakfast togther. The staff were very helpful and curtious. Thank you for a very enjoyable stay, we will be recommending the Novotel to friends and family.

The only thing that I can recommend is a selection (if one is not already available) of mattress firmness. Our bed was a little soft for us but not uncomfortable.

The staff focused on ensuring my hotel stay was positive. The town is very touristy but the hotel was a little tucked away yet in very short walking distance to the hub-bub.

Well located and easy access to seaside and shopping area with lots of restaurants around. Facitilies of the hotel is good for family and holiday purposes.

Hotel is surrounded by trees with hundreds of bats hanging there and they created a lot of unpleasured sound in very early morning. Again, there are lots of small ants in my room which make the stay a bit uneasy.

Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts.

Room was musty on arrival, but we were offered to change.

Appearance and layout of the hotel reception areas. Room well designed and comftable

Layout of the buffet area of resturant could be better designed, confusing and cramped

It was just ok.

It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.

I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon.

The Internet was very slow and the scrollers on the mouse didn't work.

for us it was very central to everywhere we went.

i liked the comfort of the bed it was awesome, also lovec the position, very close to the esplanade, very easy to walk to everywhere.

would of liked to of been able to have my own breakfast, needed to supply more crockery and not so much mini bar stuff in fridge would of been good....

pool bar was great young guy at pool bar with dark hair was fantastic good asset to your resort

i thought id booked a room with a hottub and kitchen but found out resort has no rooms with either

Me and my friend really liked the reception service. We arrived at 5am and the front desk were so helpful and even arranged a room for us at 5am in the morning. Maps, details of stay and even directions. Thank you!

The walls were a little dirty. The light in the bathroom dimmed and brightened itself. The bathroom door was also expanding due to humidity maybe? The bottom of the door was cracking and also didn't close properly.

Great location, very comfortable. All modern.

It really depends on which room you are getting. Stayed there twice. Main building , sea view, is just great. Side building, street view, with a long walk to and from the room is noisy and annoying.

Same comments made previously

The room was not available until 2.40. Really. I have been a local tour operator (25 years) and I understand the difficulties in dealing with the public and complaints, but it needs real improvement on this issue. Restaurant does not now have drinkable coffee. The coffee (available) is most likely the worst in Cairns and does not come close even to McDonnels. We went to the city just to have coffee after breakfast. More?